Self-exclusion Policy

Scope of the Policy

This Self-Exclusion Policy governs Time-Out and Self-Exclusion options available to Juliebet account holders. It applies to all registered players accessing Juliebet’s wagering and gaming products. By using Juliebet, you acknowledge the availability of protective tools to manage gambling risk and agree to comply with this policy.

Time-Out

A Time-Out is a temporary interruption from playing for a defined period. While Time-Out is active, you shall not deposit funds, withdraw funds, place bets, or access any Juliebet products for the duration of the period.

• The available Time-Out periods are shown in your Account Profile under the Time-Out section.
• Revocation of a Time-Out is permissible only after 24 hours have elapsed from the initial Time-Out request.
• Upon expiry of the Time-Out, your account will be automatically re-activated and you may resume participation in all eligible activities.

Self-Exclusion

Self-Exclusion provides a longer-term break from gambling. When Self-Exclusion is selected, the account will be closed for the specified period and no gambling activity is permitted during that time.

• Initiation requires an email to Juliebet. Upon receipt, the account enters a 24-hour cooling-off period during which no gambling activity may occur.
• After the cooling-off period, the available self-exclusion periods will be communicated. No variations to the pre-selected periods are permitted.
• To proceed with Self-Exclusion, a further email response from you is required. If no response is received within 24 hours, your account will be reopened and confirmed by email.
• Once the Self-Exclusion period begins, deposits and withdrawals are disabled for the entire duration of the exclusion. Upon expiry, the account is automatically re-activated.

Financial Protection and Limits

You may impose spend and activity limits within the My Account area. If a limit is exceeded, further actions related to that limit will be blocked until the situation is resolved.

• To revoke a limit or exclusion, you must submit a written or electronic notice to Juliebet. The Company will review the request but reserves absolute discretion to deny it.
• Juliebet will take reasonable steps to ensure adherence to Self-Exclusion procedures and will use reasonable endeavours to prevent promotional material from reaching excluded accounts.
• Juliebet is not responsible for continued play conducted through any additional accounts or through altered registration details, nor for any marketing material inadvertently forwarded to the user.
• If you perceive a risk of continuing to gamble during a Self-Exclusion period, you should seek urgent professional assistance.

Support and Guidance

For guidance and support regarding gambling-related issues, you may contact GamCare by telephone at 0808 8020 133. Gambling Therapy provides additional support options. Juliebet supports access to responsible-gaming resources and offers tools to assist with the self-exclusion process, including software products from reputable providers that support auto-exclusion.

General Responsibilities

Underage gambling is strictly prohibited. No person under 18 may gamble on this platform. Gambling can be addictive; players should always exercise responsible gaming practices.